Your Questions, Answered Honestly
We know you've heard AI promises before. Here's what we actually deliver. Can't find what you're looking for? Contact us.
"I'm skeptical this will actually work."
"Can I test this before committing?"
Yes—that’s the point. Sign up at app.structurify.ai and you’ll get evaluation access immediately. Test with your actual documents before you move any workflow into production. No payment required to start.
"My team isn't technical. Can we actually use this?"
Yes. Structurify is designed for business users, not developers. Choose a template, upload documents, export results. That's it. If you can use email, you can use Structurify. For teams that want API access, we have that too—but it's optional.
"How do multi-page documents work?"
A 50-page contract is handled as a single extraction job, just like a single-page invoice. The AI understands document continuity and extracts data across all pages.
"What if I don't like it after paying?"
That’s why we offer evaluation access first—test extensively before you activate paid usage. See our refund policy for details.
"We tried OCR before. The accuracy was terrible."
"OCR gave us garbage. Why would this be different?"
Traditional OCR just converts images to text—it doesn't understand what it's reading. Structurify uses AI that understands document structure. It knows "£1,500" is the "Total Amount" field, not just random text. It understands tables, handles multiple formats, and gives you confidence scores so you know what to trust. On well-structured documents, we achieve 93%+ accuracy.
"What does 93% accuracy actually mean?"
It means on invoices, tax forms, and standard contracts, 93%+ of extracted fields are correct. Each field comes with a confidence score (0-100%), so you can automatically approve high-confidence results and review only the uncertain ones. This is dramatically better than manual entry, which typically has 3-4% error rates.
"What about poor quality scans or photos?"
Our AI is designed for real-world documents, not perfect scans. Confidence scores will tell you when extraction quality is affected. For best results: ensure the full document is visible, avoid extreme angles, use adequate lighting. But even imperfect documents often extract well.
"Can it handle handwritten text?"
Yes, though accuracy varies with legibility. Clear, printed handwriting works well. Messy cursive? Lower confidence scores. The system tells you what it's uncertain about so you can review those fields manually.
"How do confidence scores help me?"
Every extracted field has a 0-100% confidence score. High scores (90%+) are typically reliable. Lower scores flag uncertainty. Set your threshold—auto-approve high confidence, route low confidence to human review. You stay in control.
"Our documents are unique to our business."
"We have unusual document types. Do you support them?"
We have 169 pre-built templates covering invoices, tax forms (W-2, 1099, etc.), medical records, insurance forms, bills of lading, contracts, ID documents, bank statements, and more. If your document type isn't covered, you can request a custom template. Enterprise customers get custom template development as part of onboarding.
"Our documents come in weird formats. Will this work?"
We support PDF (native and scanned), images (PNG, JPEG, TIFF, WebP), Microsoft Office files (DOCX, XLSX, PPTX), and photos. Scanned documents work. Photos of documents work. The AI handles OCR automatically.
"We have multi-page contracts. How does that work?"
Multi-page documents are handled as a single extraction job. A 50-page contract is processed as one document workflow, and the AI extracts data across all pages—line items, clauses, everything.
"Our documents are in Spanish/French/German."
Structurify supports documents in multiple languages including Spanish, French, German, Italian, Portuguese, Dutch, and more. Mixed-language documents work too. For specific language questions, contact us.
"We have large files. Is there a size limit?"
Individual files can be up to 20MB. No page limit per document. Enterprise customers have higher file size limits available.
"We handle sensitive data. How do I know you're secure?"
"Will you use our documents to train your AI?"
No. Never. Your documents are processed, extracted, and that's it. We don't use customer documents to train, improve, or fine-tune our AI models. This is a firm commitment in our terms of service. Your confidential business documents stay confidential.
"What security measures do you actually have?"
Enterprise-grade: encryption in transit (TLS 1.3), encryption at rest (AES-256), isolated processing environments, secure data centers. Regular security audits and penetration testing. Your documents get the same protection financial institutions use.
"Where is our data stored?"
Secure cloud infrastructure in the EU (default) or US depending on your region. Enterprise customers can specify data residency requirements. All data centers are SOC 2 Type II certified.
"Can we process medical records / financial documents / legal contracts?"
Yes. Structurify handles sensitive documents including medical records, financial statements, and legal contracts. For HIPAA compliance or specific regulatory requirements, contact us to discuss enterprise solutions.
"What about GDPR?"
Fully GDPR compliant. Export your data anytime. Delete on request. We process data only as instructed and don't use your documents for any other purpose. Enterprise customers can access Data Processing Agreements (DPAs).
"Can we delete documents after extraction?"
Yes. Delete individual documents or entire projects anytime. Permanently removed from our systems within 30 days. Enterprise customers can configure automatic deletion policies.
"AI tools are expensive. Is this worth it?"
"How much does it actually cost?"
Start with evaluation access, then move to a paid workspace or enterprise plan when you're ready for production. Commercial terms are shared in the app or through sales based on your workflow. View access options.
"What's the catch with paid access?"
There isn't a catch. Evaluation access lets you test with real documents first, and most teams can move to production directly in the app. Enterprise teams can work with us on custom commercial terms.
"What if I need thousands of extractions?"
Enterprise customers processing large volumes get custom pricing with volume discounts. Contact sales to discuss your requirements.
"What if it doesn't work for us?"
That’s why you get evaluation access first—test with your actual documents before you activate paid usage. Commercial purchases are generally non-refundable once activated, so validate the workflow first. See our refund policy.
How do I move to production?
You can move from evaluation to paid access directly inside the app. For enterprise procurement, higher-volume workloads, or custom security requirements, contact our team.
"We need this to connect to our existing systems."
"Do you have an API?"
Yes. REST API for programmatic document extraction. Upload documents, trigger extractions, retrieve results via API calls. Same account-based access model as the web interface. Documentation available for all registered users.
"What formats can we export to?"
CSV (spreadsheets, databases), JSON (APIs, applications), or view in-browser. Enterprise customers get additional options including direct database integration.
"Can we automate this with webhooks?"
Yes. Configure webhooks for real-time notifications when extractions complete. Extracted data goes directly to your systems—no manual intervention needed.
"We use SAP/Oracle/NetSuite. Can you integrate?"
Enterprise customers get custom integrations with ERP systems (SAP, Oracle, NetSuite), document management platforms (SharePoint, Box, Dropbox), and CRM systems. Contact our team to discuss your stack.
"We want to connect with Zapier/Make."
Our API and webhooks work with Zapier, Make, and similar automation tools. Connect to thousands of apps. Contact us for integration support.
"We have complex requirements."
"What enterprise features do you offer?"
SSO (Single Sign-On), custom volume pricing, dedicated account management, priority support, custom integrations, data residency options, SLA guarantees, audit logs, team management, and custom template development. Contact sales for details.
"We need on-premise deployment."
Currently cloud-based. For strict on-premise requirements, contact us to discuss private cloud deployment options.
"We need an SLA."
Enterprise customers get SLA guarantees covering uptime, response times, and support. Contact sales to discuss your SLA requirements.
"Our documents are unique. Can you build custom templates?"
Yes. Enterprise customers get custom template development. Send us sample documents and we'll create extraction templates tailored to your specific needs.
"We need onboarding and training."
Enterprise customers get dedicated onboarding: training sessions, workflow optimization, integration support. We make sure your team gets maximum value from day one.
Still have questions?
Our team is ready to help. Get in touch for personalized assistance.